Terms of Service
Service scope
RegisRide provides or arranges pre-booked ground transportation. A confirmed ride may be performed by a RegisRide chauffeur or by a transportation partner assigned to complete the requested service. The booking confirmation identifies the trip details accepted for the reservation.
Bookings and trip information
A quote or price estimate is not a confirmed reservation. A booking is confirmed only after the required trip and passenger details have been accepted, the applicable payment or payment authorization has been completed, and RegisRide has issued a confirmation. Customers are responsible for providing accurate pickup, destination, date, time, passenger, luggage, flight and contact information. Requested changes or special services are subject to availability and confirmation.
Vehicles and chauffeurs
Bookings are made for the confirmed vehicle class and passenger and luggage capacity. A particular make, model, color or chauffeur is not guaranteed unless RegisRide confirms that request in writing. If an operational change is necessary, RegisRide may arrange a suitable vehicle or transportation partner for the confirmed trip and will communicate material changes when reasonably possible.
Passenger responsibilities
Passengers must follow applicable laws, wear seat belts where required, follow reasonable safety instructions and avoid conduct that could endanger the chauffeur, other passengers, the vehicle or the public. The number of passengers and amount of luggage must not exceed the confirmed vehicle capacity. Child-seat, accessibility and other special requirements should be disclosed before confirmation so availability can be checked.
Pricing and payment
The confirmed fare covers the route and services identified in the booking confirmation. Customer-requested changes, additional stops, extended waiting time or other added services may change the fare and must be accepted before they are added to the booking. Payments are processed through the payment method presented at checkout. Approved refunds are returned to the original payment method in accordance with the cancellation policy.
Waiting, cancellation and no-show
Commercial arrivals at O’Hare (ORD) and Midway (MDW) include 60 minutes of complimentary waiting for domestic flights and 90 minutes for international flights, measured from the aircraft’s actual landing time. Waiting after that allowance is chargeable; vehicle-class rates and billing increments have not yet been finalized. A flight delay alone is not a cancellation or a no-show.
Private aviation and FBO transfers have no complimentary waiting allowance. If the aircraft lands after the reserved pickup time, chargeable flight-delay waiting runs from the reserved pickup time to the aircraft’s actual landing time, not when the passenger exits the aircraft or is ready. For example, a 12:30 p.m. pickup reservation and a 12:50 p.m. actual landing result in 20 minutes of chargeable waiting. The waiting rate and conditions for additional waiting after landing have not yet been finalized.
For standard sedan/SUV transfers, cancellation received at least 6 hours before the confirmed pickup time is free with a full refund; less than 6 hours before pickup, 100% of the cancelled ride’s confirmed total price is charged with no refund. For hourly sedan/SUV service, the same full-refund rule applies at least 24 hours before the confirmed start; less than 24 hours before the start, the charge is 100% with no refund. Sprinter and specific vehicle/model reservations use supplier-specific cancellation terms that must be disclosed before payment. Separate outbound and return journeys are assessed individually.
A no-show requires attempts to reach the passenger by both phone and message and expiry of the applicable waiting period. The end of complimentary waiting alone does not establish a no-show. When the no-show conditions are met, 100% of the ride’s confirmed total price is charged, with no refund.
For verified airline cancellations, free rescheduling is considered first. If no suitable alternative is available and the chauffeur has not departed, a full refund is provided. The deduction method after the chauffeur has departed has not yet been finalized. If RegisRide cannot provide the service, a full refund is provided.
Minimum booking duration, additional-hour rates and billing increments have not yet been finalized. Contact us to agree the duration and any extension terms before payment. Sprinter and specific vehicle/model reservations require separately confirmed minimum-hour and additional-time terms. Non-airport no-show waiting periods and contact-attempt timing have not yet been finalized. See the cancellation and refund policy, updated October 8, 2026, for the full conditions.
Delays and events outside reasonable control
Traffic, weather, road closures, flight changes, public-authority actions and other events outside reasonable operational control may affect pickup and travel times. Customers should keep their contact and flight information current so RegisRide can communicate updates and, when available, coordinate a reasonable alternative.
Privacy and questions
Personal information is handled as described in the privacy policy. These terms do not limit rights that cannot lawfully be excluded. For questions about a booking or these terms, contact RegisRide and include the booking reference when available.