Does payment confirm the reservation?
Yes, for the standard online booking flow. Separately agreed corporate arrangements follow their confirmed terms.
1. Enter Your Trip
Provide the pickup and destination, travel date, local pickup time and passenger count. For a commercial arrival, include the correct airport and flight details. Share luggage and equipment requirements with the team where they are not collected in the booking form.
2. Choose the Service and Vehicle
Use a transfer for a defined journey or hourly service for an agreed period across several stops. Business Sedan and Premium Sedan accommodate up to three passengers; Executive SUV and Premium SUV up to six; Executive Sprinter serves groups of seven to twelve. Luggage and child seats also affect suitability.
3. Review the Journey and Pay
Review the selected route, vehicle class, price and applicable terms before payment. Standard online reservations are confirmed automatically after payment. A particular model or special request is guaranteed only when that arrangement has been separately confirmed.
4. Follow Your Pickup Instructions
Receive your chauffeur’s contact information and meeting instructions before the ride. For commercial ORD and MDW arrivals, curbside pickup is included, while terminal meet and greet is a paid option. Commercial arrivals at O’Hare (ORD) and Midway (MDW) include 60 minutes of complimentary waiting for domestic flights and 90 minutes for international flights, measured from the aircraft’s actual landing time. Waiting after that allowance is chargeable; vehicle-class rates and billing increments have not yet been finalized. A flight delay alone is not a cancellation or a no-show. FBO transfers have no complimentary waiting allowance; flight-delay waiting is charged from the reserved pickup time to actual landing when the aircraft lands late. FBO rates and post-landing waiting conditions have not yet been finalized. Read the cancellation and refund policy.
If Your Plans Change
Contact the team using your booking reference and obtain confirmation of any revised arrangements. For standard sedan/SUV transfers, cancellation received at least 6 hours before the confirmed pickup time is free with a full refund; less than 6 hours before pickup, 100% of the cancelled ride’s confirmed total price is charged with no refund. For hourly sedan/SUV service, the same full-refund rule applies at least 24 hours before the confirmed start; less than 24 hours before the start, the charge is 100% with no refund. Sprinter and specific vehicle/model reservations use supplier-specific cancellation terms that must be disclosed before payment. Separate outbound and return journeys are assessed individually. Read the cancellation and refund policy.
Booking for Another Traveler
Provide organizer and passenger details separately. The person taking the ride needs the pickup information and chauffeur contact. Corporate accounts can use saved traveler profiles and consolidated invoicing.
Booking Confirmation and Special Requests
Standard online reservations are confirmed automatically after payment. A request for a particular model, child seat or other special arrangement requires its own confirmation. For a complex itinerary, agree the arrangement before paying. Changes and cancellations follow the terms associated with your reservation.
Frequently Asked Questions
Can I ask for a specific car?
Yes. Contact the team before payment if the model is essential. Vehicle photographs represent classes unless a particular model is confirmed.
Does sending the contact form book a ride?
No. The form submits a request; it does not create, change or cancel a reservation.
Can I add a return?
Use the existing return option where available, or contact the team with the separate return date, time and pickup address.
Arrange Your Private Journey
Enter your route and travel details to review available vehicle options and pricing. For a specific vehicle, essential child seat or a complex itinerary, contact our team before payment.