Cancellation Policy
Last updated: June 2026
Free cancellation window
Most RegisRide bookings can be cancelled free of charge up to 24 hours before the scheduled pickup time. When a route, vehicle class or local partner has a different rule, the applicable terms are shown before confirmation.
Late cancellations
Cancellations made within 24 hours of pickup may be subject to a fee because the chauffeur and vehicle have already been reserved. No-shows may be charged up to the full booking amount.
Flight delays
Airport bookings with a valid flight number are monitored. Standard flight delays do not count as passenger-caused late cancellation. If your flight number changes, update support as soon as possible.
Refund timing
Approved refunds are returned to the original payment method. Bank and card processing times may vary depending on the payment provider.
How to cancel
Sign in, open your booking and choose cancellation options, or contact 24/7 support for urgent changes.