Cancellation and Refund Policy

Standard sedan/SUV transfers

Cancellation is free with a full refund when RegisRide receives the cancellation request at least 6 hours before the confirmed pickup time. A request received exactly 6 hours before pickup qualifies for the full refund.

For cancellation received less than 6 hours before pickup, the charge is 100% of the cancelled ride’s confirmed total price, with no refund.

The notice period is measured from the time RegisRide receives the cancellation request to the pickup date and time confirmed for the reservation. Separate outbound and return journeys are assessed individually; a cancellation charge applies only to the confirmed total price of the cancelled journey.

Hourly sedan/SUV service

Cancellation is free with a full refund when RegisRide receives the request at least 24 hours before the confirmed service start. A request received exactly 24 hours before the start qualifies for the full refund.

For cancellation received less than 24 hours before the start, the charge is 100% of the confirmed total price, with no refund. The notice period is measured from receipt of the cancellation request to the confirmed start date and time.

Minimum booking duration, additional-hour rates and billing increments have not yet been finalized. Contact RegisRide to agree the duration and extension terms before payment.

Sprinter and specific vehicle/model reservations

Cancellation conditions depend on the supplier’s terms and must be clearly disclosed before payment. Standard sedan/SUV transfer and hourly cancellation conditions do not automatically apply to these reservations.

Minimum hours and additional-time rates have not yet been approved. Confirm these conditions with RegisRide before payment.

Commercial flight waiting at ORD and MDW

Domestic flights include 60 minutes of complimentary waiting; international flights include 90 minutes. The allowance starts at the aircraft’s actual landing time.

Waiting beyond the included allowance is chargeable. Vehicle-class waiting rates and billing increments have not yet been finalized. Contact RegisRide to agree any additional waiting arrangements.

A flight delay alone is not a cancellation or a no-show.

Private aviation and FBO waiting

Private aviation and FBO transfers have no complimentary waiting allowance. If the aircraft lands after the reserved pickup time, flight-delay waiting is charged for the time from the reserved pickup time to the aircraft’s actual landing time.

For example, a 12:30 p.m. reserved pickup and a 12:50 p.m. actual landing result in 20 minutes of chargeable waiting. This calculation does not use the time the passenger exits the aircraft or becomes ready.

The waiting rate and conditions for additional waiting after landing have not yet been finalized. Contact RegisRide to agree the applicable arrangements.

No-show

A passenger is not treated as a no-show until attempts have been made to reach them by both phone and message and the applicable waiting period has elapsed.

The end of complimentary waiting alone does not constitute a no-show. A passenger who remains in contact and has arranged additional waiting is not automatically treated as a no-show.

When the no-show conditions are met, 100% of the ride’s confirmed total price is charged, with no refund. For pickups outside airports, the no-show waiting period and the timing of contact attempts have not yet been finalized.

Airline cancellation and inability to provide service

If an airline’s cancellation of the flight is verified, RegisRide first considers rescheduling at no additional charge. If no suitable alternative is available and the chauffeur has not yet departed for the pickup, a full refund is provided.

If the chauffeur has already departed, the deduction method has not yet been finalized; no fixed percentage is specified for that situation.

If RegisRide cannot provide the service, a full refund is provided.

Booking changes

Changes to the pickup time, route, vehicle or other reservation details are subject to availability and may change the fare. Keep your flight and contact information current and obtain confirmation of any revised arrangements.

How to cancel and refund timing

Use the cancellation channel identified in your booking confirmation or contact RegisRide with the booking reference. Request written confirmation that the cancellation has been processed. The applicable notice period is based on when RegisRide receives your cancellation request.

Approved refunds are returned to the original payment method. RegisRide initiates the refund after approval; the time needed for the credit to appear depends on Stripe, the card issuer or the customer’s bank.