Help with Your RegisRide Booking
Booking and confirmation
How do I book a ride?
Start with the online booking form and enter your pickup, destination, date, time and passenger count. Review the vehicle options, trip price and reservation terms before payment. Contact us if you need help with a detailed itinerary or a special vehicle request.
When is my reservation confirmed?
Your reservation is automatically confirmed after payment. Our team reviews special requests and may contact you if any arrangements need to change. A request for an exact vehicle model requires separate confirmation.
Does sending the contact form book a ride?
No. The contact form sends an inquiry. It does not create a paid reservation or automatically change or cancel an existing one. Use online booking to reserve a ride, or contact us to discuss an itinerary that needs assistance.
Can I book for another person?
Yes. Provide the traveler’s name, contact information and trip details so pickup communication reaches the correct person. Corporate accounts can save traveler profiles, book on behalf of others and use consolidated invoicing.
Airport pickups
What information should I provide for an airport arrival?
Provide the airport, airline, flight number, arrival date, destination, passenger count and luggage details. For private aviation, also include the FBO name and reserved pickup time. Mention child seats or other special requests.
Is meet and greet included at O’Hare and Midway?
For commercial arrivals at ORD and MDW, curbside pickup is included. Terminal meet and greet is a paid extra. Choose or request the pickup option that suits your trip and review the applicable charge.
Where will I meet my chauffeur?
Follow the pickup instructions supplied for your reservation and confirm your location through the contact channel provided. Commercial curbside, terminal meet and greet and FBO pickups use different meeting arrangements. Do not assume the same pickup point applies to every terminal or trip.
What should I do if my flight is delayed?
Keep your flight details accurate and contact us if your flight number, airport or itinerary changes. Commercial arrivals at O’Hare (ORD) and Midway (MDW) include 60 minutes of complimentary waiting for domestic flights and 90 minutes for international flights, measured from the aircraft’s actual landing time. Waiting after that allowance is chargeable; vehicle-class rates and billing increments have not yet been finalized. A flight delay alone is not a cancellation or a no-show. Private aviation and FBO transfers have no complimentary waiting allowance. If the aircraft lands after the reserved pickup time, chargeable flight-delay waiting runs from the reserved pickup time to the aircraft’s actual landing time, not when the passenger exits the aircraft or is ready. For example, a 12:30 p.m. pickup reservation and a 12:50 p.m. actual landing result in 20 minutes of chargeable waiting. The waiting rate and conditions for additional waiting after landing have not yet been finalized. Read the cancellation and refund policy.
Do you provide planeside pickup for private flights?
Yes. RegisRide provides planeside pickup at FBOs. Share the FBO and flight details so the meeting arrangements can be coordinated for your trip. Planeside pickup is not the meeting option for commercial ORD or MDW terminal arrivals.
Vehicles and special requests
How do I choose the right vehicle?
Business Sedan and Premium Sedan accommodate up to three passengers. Executive SUV and Premium SUV accommodate up to six. Executive Sprinter is intended for groups of seven to twelve. Include children in your count and share luggage details; maximum passenger capacity does not guarantee room for every passenger’s large suitcases.
Can I travel in a sedan with a golf bag?
No. For RegisRide trips with golf bags, choose an SUV or larger vehicle, even if you are the only passenger. Include the number of golf bags and any other luggage when planning the trip.
Can I request a child seat?
Yes. Request child seats in advance and provide the child’s age, height and weight and the number of seats needed. Contact us to confirm the seating arrangement, availability and any additional charge.
Can I request a specific vehicle model?
Yes. Tell us the model you prefer and your itinerary. Availability and any price difference must be confirmed separately. Booking a vehicle class does not automatically guarantee the exact vehicle shown in a photograph.
Changes, invoices and lost items
How do I change my pickup time, address or passenger count?
Contact us with your booking reference and the requested change. We will review availability and any price impact. Sending a request does not mean the change has already been applied; obtain confirmation of the revised arrangements.
How do I cancel, and will I receive a refund?
Contact us with your booking reference and request confirmation that your cancellation has been processed. The notice period is based on when RegisRide receives the cancellation request. For standard sedan/SUV transfers, cancellation received at least 6 hours before the confirmed pickup time is free with a full refund; less than 6 hours before pickup, 100% of the cancelled ride’s confirmed total price is charged with no refund. For hourly sedan/SUV service, the same full-refund rule applies at least 24 hours before the confirmed start; less than 24 hours before the start, the charge is 100% with no refund. Sprinter and specific vehicle/model reservations use supplier-specific cancellation terms that must be disclosed before payment. Separate outbound and return journeys are assessed individually. Read the cancellation and refund policy.
How do I request a receipt or invoice?
Contact us using the email associated with the reservation and include the booking reference and ride date, if available. Tell us which document you need. Corporate accounts can use consolidated invoicing for company travel.
What should I do if I left an item in the vehicle?
Contact us with your ride date, booking reference if available, and a description of the item. We can check with the chauffeur and discuss next steps if it is found. Please do not send identity document images through the general contact form.
Can I book a return after a concert or game?
Yes. Arrange the return trip in advance and discuss the pickup timing and meeting plan. A separate return reservation does not mean the chauffeur waits throughout the event. Hourly service reserves the vehicle and chauffeur for the agreed period.
Still Need Help?
Send us your question with the relevant trip details, or use the phone contact in your confirmation for a time-sensitive pickup issue.